Refund policy
Refund & Return Policy
At Murphy’s Misfit Feirm, we take pride in the quality of our farm-made and handcrafted products. If there is a problem with your order, please contact us so we can work to make it right.
Returns
Due to food-safety and hygiene considerations, we do not accept returns of food products, including honey, maple syrup, maple products, eggs, mixes, or other edible goods.
We also cannot accept returns of opened or used bath, body, cosmetic, or personal-care products.
Eligible unused and unopened non-food merchandise may be returned within 30 days of purchase. Items must be in their original condition and packaging. Proof of purchase is required.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect when received.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, leaking, broken, or you received the wrong item, contact us as soon as possible.
Please include your order number and photographs of the item and packaging when applicable. We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.
Food Products
Because food products cannot be returned or resold once they have left our control, all food sales are generally final.
However, if your honey, maple product, or other food item arrives damaged, leaking, incorrectly filled, or otherwise has a quality problem, please contact us. We want you to be satisfied with products produced by Misfit Maple, Misfit Apiary, and Murphy’s Misfit Feirm.
Natural characteristics of farm products are not considered defects. For example, raw honey may naturally crystallize over time, and the color and flavor of honey and pure maple syrup can vary between harvests and seasons.
Candles, Soap & Bath/Body Products
Unused and unopened eligible products may be returned within 30 days. For health and hygiene reasons, opened or used soaps, lotions, sugar scrubs, bath products, and other personal-care products cannot be returned unless there is a product defect.
Burned or used candles are generally not returnable. If you experience a manufacturing problem with a candle, please contact us so we can review the issue.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to post the refund.
Original shipping charges are non-refundable unless the refund is due to an error on our part or a damaged/defective shipment.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, packaged, or shipped.
In-Person Purchases
Products purchased at Murphy’s Misfit Feirm, farmers markets, fairs, or other in-person events are subject to the same general return and food-safety policies. Proof of purchase may be required.
Contact Us
For questions, returns, damaged orders, or refund requests, contact:
Murphy’s Misfit Feirm
Fort Ann, NY 12827
Misfit Maple & Misfit Apiary — Crafted at Murphy’s Misfit Feirm
Email: info@murphysmisfitfeirm.com