Shipping policy

Shipping Policy

Last Updated: September 2026

Murphy’s Misfit Feirm ships select farm-made and handcrafted products, including products from Misfit Maple and Misfit Apiary, from our farm in Fort Ann, New York.

We carefully package orders to help ensure your products arrive safely. Please review the following information before placing your order.

Order Processing

Orders are generally processed and prepared for shipment within 2–5 business days after an order is placed.

Business days do not include weekends or holidays.

Because we are a working family farm and many of our products are made or packaged in small batches, processing times may occasionally be longer during busy seasons, holidays, farmers markets, maple season, honey harvests, or periods of high order volume.

If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the products in your order, shipping destination, package size or weight, and available shipping method.

Any available free-shipping promotions or discounted shipping rates will be clearly identified when applicable.

Estimated Delivery

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed by Murphy’s Misfit Feirm.

Weather, holidays, carrier delays, natural disasters, and other circumstances outside our control may affect delivery times.

Shipping Area

We currently ship eligible products to addresses within the United States where permitted.

Some products may not be eligible for shipping because of their size, weight, perishability, applicable laws or regulations, or other shipping restrictions.

Available shipping methods will be displayed at checkout.

Tracking

When tracking is available, tracking information will be provided after your order has shipped.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If tracking shows an unusual delay or you believe your package has been lost, please contact us. We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

A carrier delay alone does not necessarily qualify an order for a refund.

Damaged Packages

Please inspect your order promptly after delivery.

If your order arrives damaged, broken, leaking, or otherwise unusable because of shipping damage, please contact us as soon as reasonably possible.

Please provide:

Your name and order number

A description of the damage

Photographs of the damaged product

Photographs of the shipping box and packaging, when possible

Please retain the damaged product and packaging until we have reviewed the issue, as the shipping carrier may require documentation.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution in accordance with our Refund & Return Policy.

Food Products

Food products, including Misfit Maple maple products and Misfit Apiary honey products, are packaged with care for shipment.

Because food products cannot generally be returned and resold after leaving our control, food purchases are subject to our Refund & Return Policy.

If a food product arrives broken, leaking, damaged, or otherwise compromised during shipping, please contact us promptly.

Local Pickup

Local pickup may be available for eligible orders at Murphy’s Misfit Feirm in Fort Ann, NY.

When local pickup is selected at checkout, customers should wait until they receive confirmation that their order is ready before attempting pickup.

Pickup instructions will be provided with the order confirmation or ready-for-pickup notification.

Orders designated for local pickup will not be shipped unless other arrangements are made and any applicable shipping charges are paid.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has been processed, packaged, or transferred to the shipping carrier.

Contact Us

Questions regarding an order or this Shipping Policy can be directed to:

Murphy’s Misfit Feirm
Fort Ann, NY 12827
Misfit Maple & Misfit Apiary — Crafted at Murphy’s Misfit Feirm

Email: info@murphysmisfitfeirm.com